Returns & Refunds policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@silklelux.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue.


Exceptions / non-returnable items

In accordance with health and hygiene regulations, products of a hygiene-sensitive and personal nature cannot be returned or refunded, unless they are in an unused, completely unopened condition with all hygiene temper resistant seals intact. This includes pillowcases, hair accessories, scrunchies, beauty bands, and face masks.  Due to hygiene regulations and the nature of the product, face masks are non refundable or returnable. 

We reserve the right to refuse items that are not returned in an unused, unopened condition.  This does not affect your statutory rights. 

Everything we sell has been meticulously checked with a strict quality control procedure before being dispatched. If you believe you received a faulty item, please contact our support team at hello@silkdelux.com as soon as you receive your order, and we will be happy to investigate further. Please include pictures and a description of the fault, which will make it easier for us to resolve the issue. You will then need to return the item to us for a thorough inspection. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once approved, you’ll be automatically refunded with a store voucher or your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.