How will I know if order is placed successfully?
Once you place your order on our website, you'll receive an Order Confirmation email from us confirming your order details and the tracking number.
Do you ship to other countries?
Yes, we are currently shipping to the following GCC countries: Saudi Arabia, Kuwait, Oman, Bahrain. Shipping costs will apply and will be added at the time of checkout. Please note that cash on delivery option does not apply for international orders.
How will my order be delivered to me?
All orders are currently being dispatched from our local distribution center via our delivery partners. Once your order is shipped, you will receive a shipping confirmation email with your tracking number.
How do I check the status of my order?
Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please track your order through our delivery partner websites indicated in your order confirmation email or alternatively you can get in touch with our customer service team.
Can I return my order?
If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used. Shipping fees are non-refundable.
How long does delivery take?
Delivery in UAE takes approximately 1 to 3 working days in UAE. We deliver to all Emirates. Please allow 5-7 business days for deliveries in Saudi Arabia, Qatar, Oman, Bahrain and Kuwait.
What are the shipping charges?
The shipping fee is 10 AED for UAE or free shipping for orders above 200 AED and will be added to your invoice automatically once you complete your order. Shipping to GCC countries may vary based on weight and order size, destination country and duties and taxes collected by your government. Our shipping fee is 48 AED for up to one kg for GCC customers. Duties and taxes (if applicable) to be settled by the customer upon shipment receipt. Please note: Free shipping offers do not apply to international orders.